Attached DocumentsCustomer Feedback
The Tourism Industry Council Tasmania (TICT) provides Customer Survey Forms for visitors to rate their experience of tourism accredited businesses. TICT collects customer feedback on behalf of accredited operators for the purpose of maintaining and improving standards across the industry. The TICT receives over 3000 customer feedback forms per annum. Approximately 98% of the forms recieved contain positive comments, which indicate that visitor satisfaction is very strong. A report listing data from the customer survey forms for 2009 is attached.
Customer Survey Forms provide TICT and accredited tourism operators with valuable feedback on the visitors’ experience, and offer visitors an independent avenue to provide feedback to accredited tourism businesses. In addition, visitors may use the survey form to nominate a tourism accredited business for a People's Choice Award, which recognises businesses that have excelled in their commitment to professionalism and superior customer service.
A copy of the Customer Survey Form is attached above.
TICT Complaint Handling Process
The TICT relies on customer feedback relating to accredited businesses. It is a fundamental process that ensures compliance and contributes to the success of the Australian Tourism Accreditation Program.
We welcome feedback on visitor experiences and we ask that all feedback be sent either through our email info@tict.com.au or by recording comments on the customer survey form attached and sending to GPO Box 2158, Hobart 7001.
TICT has a variety of methods to ensure that an accredited business continues to demonstrate a commitment to the standards of the accreditation program. These methods include a review of their business procedures, including a site inspection every two years, a mystery shop program and a quality improvement request procedure.
