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Who can apply for tourism accreditation?
The program is available to any Tasmanian tourism related business.
How long will it take to complete the accreditation?
The amount of time needed for you to complete the documentation will depend largely on the size of the business. Many businesses already have the majority of the documentation in place. This is an opportunity for you to work on your business rather than in it, so treat the time spent as an investment in your future.
How much does accreditation cost?
The accreditation fee charged is determined by the size of the business, this is calculated according to the number of full-time staff (or equivalent) employed. Accreditation for a small business employing under 5 full time staff will cost $195 per year.
Is there a time limit to complete the documentation?
Yes. Once you have paid the required fee and have registered you have three months to complete your accreditation requirements. If you are unable to meet this deadline contact your Regional Accreditation Consultant (RAC) and discuss your circumstances, you may be able to arrange for an extension.
Will my business have regular reviews of its accreditation?
To retain Tourism Accredited status, reviews of compliance to the standards of the Australian Tourism Accreditation Program will be required every two years. The Accreditation Review simply requires you to collate documented evidence of your compliance to the program standards, in the way you originally did to first gain Tourism Accreditation. The program standards and each criteria is available as an accreditation checklist.
How will the TICT know whether an accredited business is complying with the standards or not?
The TICT has a customer survey and mystery shop program in place as part of the process of monitoring standards of accredited businesses. All tourism accredited businesses are required to have customer survey forms available for use by their clients. The TICT monitors the results of these surveys. Tourism accredited businesses are required to respond to customer complaints, mystery shop reports or any non-compliance identified in-line with their documented procedures. A Quality Improvement Request (QIR) will be raised against businesses that do not respond. If a QIR is not responded to satisfactorily, this may result in a business losing their accreditation status.