Tourism Industry Council Tasmania  |  2015 Tasmanian Tourism Conference - Program

2015 Tasmanian Tourism Conference - Program

When:Tuesday 2nd - Wednesday 3rd June 2015
Where:Country Club Tasmania, Launceston


Workshop Sessions - Tuesday 2nd June

Presented by Tourism Tasmania.

08:30 amRegistration Opens

09:30 amWorkshop Session 1 (Choose One)

 A Mile in Their Shoes – 4 Steps to Improve Your Customer’s Journey
 Dean Evans
 Presented by TasTAFE Drysdale

 MyTigerTOUR & ATDW – Optimising Your Listings for Distribution
 Troy Grundy & Chris Griffin
 Presented by Tourism Tasmania

 Know Your Customer – Market Research (Where to Find and How to Use It)
 Geoff Turner & Phil Souter
 Presented by Tourism Australia

 Not Just a One-Night Stand:
 Event experts share their secrets to long-term customer satisfaction
 Cathy James, Alycia Emmerson, Tony Bonney, Carmen Stephens & Peter Choraziak
 Presented by Events Tasmania

11:10 amInformation Session

 UnionPay and Your Chinese Customers
 James Yang
 Presented by UnionPay and Commonwealth Bank

12:00 pmLunch

12:40 pmWorkshop Session 2 (Choose One)

Flocking Great Customer Experiences
 John Pastorelli
 Presented by Tasmania Parks and Wildlife Service

 How to Lose a Customer in Less than a Second – Getting it Right Online
 Rebecca King

 Customers Before Compliance – Inclusive and Accessible Tourism
 Bill Forrester

 In Search of Authenticity: Business Events in Tasmania
 Paula Leishman & Stuart Nettlefold
 Presented by Business Events Tasmania

02:20 pmAfternoon Tea

02:40 pmWorkshop Session 3 (Choose One)

 Flocking Great Customer Experiences
 John Pastorelli
 Presented by Tasmania Parks and Wildlife Service

Working with…and Using…the Media to Your Advantage
 Mark Thomas & Hannah Martin

 Indigenous Tourism in Tasmania – Rising to the Challenge
 Greg Lehman

 Looking for the Winning Edge?
 Trina Mangels, Simon Stubbs and Andrew Hennessey


05:00 pmiiNet Tasmanian Tourism & Hospitality Industry Trade Show

Join over 50 industry suppliers, producers and partners at Launceston's historic Albert Hall for the 2015 iiNet Tasmanian Tourism & Hospitality Industry Trade Show. A courtesy bus will be provided between Country Club Tasmania and Albert Hall.

 Find Out More

 Presented by iiNet

07:00 pmTas on a Plate
 (Optional Dining Experience)

Who will be the 2015 ‘Tas on a Plate’ Restaurant of the Year? Tas on a Plate is an opportunity for you to celebrate the local seasonal produce of Tasmania, with your industry colleagues. Each restaurant will create a signature dish for delegates which will be judged not only by you, but also two very special ‘guest judges’. The winning restaurant will be crowned ‘Tas on a Plate’ Champion for 2015.

A courtesy bus will be provided between the Trade Show at Albert Hall and the restaurant circuit. Restaurant bookings are essential.

 Find Out More

 Presented by Tourism Northern Tasmania



Business Sessions - Wednesday 3 June

Sponsored by Spirit of Tasmania.

08:00 amRegistration Opens

 Morning Session

09:00 amWelcome to Country - Aunty Gloria Templar
 Welcome - Simon Currant (Chairman, Tourism Industry Council Tasmania)

 Keynote: Culture by Design, not Default
 Rachel Argaman (CEO, TFE Hotels)
 Presented by HOSTPLUS

10:30 amMorning Tea
 Presented by A.H. Beard


 Breakout Sessions

01:10 pmBreakout Session 1 (Choose One)

 Everything is Connected, Everything is Changing
 David Bartlett
 Presented by Steadfast Taswide Insurance Brokers

 Differentiating Tourism Ventures through Architecture and Design
 Peter Walker & Todd Henderson (Directors, Cumulus Studio)
 Presented by Oakley Textiles

02:10 pmBreakout Session 2 (Choose One)

 To Love Your Customer, Understand What Your Customer Loves
 Kate Vale (Managing Director, Spotify ANZ)
 Presented by Cascade Brewery

 A Customer Focussed Approach to Inclusive and Accessible Tourismn
 Bill Forrester (Co-founder, TravAbility)
 Presented by Cooper Automotive

03:00 pmAfternoon Tea
 Presented by Juicy Isle / Hartz


06:30 pmPre-Dinner Drinks

07:00 pmInnkeepers Tasmania Tourism Conference Dinner

Featuring fine Tasmanian food and wine, top off a great day with good company at the Conference Dinner. Network with industry colleagues, be entertained by one of Australia’s top young comedians – our own Hannah Gadbsy – and raise valuable funds for the Tasmanian Devil Appeal at the third annual ‘Devil of an Auction’.
 Find Out More

 Presented by Innkeepers Tasmania


Pricing

Day Session prices include morning tea, lunch & afternoon tea. Prices include GST.

2 Day Package
(Day 1 Workshops + Industry Trade Show + Day 2 Business Sessions + Pre-Dinner Drinks + Conference Dinner)
  • TICT Members and Accredited Operators - $415
  • Other Operators - $485

Day 1 Only - Workshops
(Day 1 Workshops + Industry Trade Show)
  • TICT Members and Accredited Operators - $140
  • Other Operators - $180
  • Full Time Students (UTAS, Drysdale, VET) - $99

Day 2 Only - Business Sessions
  • TICT Members and Accredited Operators - $210
  • Other Operators - $240
  • Full Time Students (UTAS, Drysdale, VET) - $99

Innkeepers Tasmania Tourism Conference Dinner
(Pre-Dinner Drinks + Conference Dinner)
  • All - $130

iiNet Tasmanian Tourism & Hospitality Industry Trade Show
(Pre-Booked Door Sales )
  • All - $22


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