Tourism Industry Council Tasmania  |  2015 Tasmanian Tourism Conference - Speakers

2015 Tasmanian Tourism Conference - Speakers

When:Tuesday 2nd - Wednesday 3rd June 2015
Where:Country Club Tasmania, Launceston



Dean Evans

 Founder, Leading Minds Australia
Workshop: A Mile in Their Shoes – 4 Steps to Improve Your Customer’s Journey
Tuesday 09:30am

All too often we can get caught up in viewing our product or service offering through the favourable lens of our own eyes. After all you’ve spent so many years reviewing it, and perfecting it, you know there’s great value to be enjoyed by all! But have you ever paused to consider how your most valued customer... more

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Troy Grundy & Chris Griffin

 
Workshop: MyTigerTOUR & ATDW – Optimising Your Listings for Distribution
Tuesday 09:30am

A free listing in the TigerTOUR database means not only a listing on the Discover Tasmania website, the Tasmanian Travelways magazine and Regional Tourism websites, but listings on over one hundred other websites and apps via the Australian Tourism Data Warehouse. Tourism operators must now self-manage... more


Geoff Turner & Phil Souter

 
Workshop: Know Your Customer – Market Research (Where to Find and How to Use It)
Tuesday 09:30am

Tourism Australia uses consumer insight to help drive strategy and inform the industry of potential opportunities to help build the value of tourism in Australia. Managing a comprehensive international market research and analysis program, Tourism Australia is able to generate insights through understanding... more

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Cathy James, Alycia Emmerson,
Tony Bonney, Carmen Stephens & Peter Choraziak

 The Falls Festival and Festival of Voices
Workshop: Not Just a One-Night Stand - Event experts share their secrets to long-term
customer satisfaction - Tuesday 09:30am

Events – like all tourism products – are really hard work. They require a lot of planning, organisation, time, money and focus to be successful. Sometimes we get so lost building our products and events that we forget about the people. They can become just numbers on a spreadsheet. The Falls Festival is a much loved... more


James Yang

 Chief Representative, UnionPay International South Pacific
UnionPay and Your Chinese Customers - Tuesday 11:10am
James Yang is Chief Representative for UnionPay International South Pacific. His major responsibility is leading the UnionPay International Team in Australia, New Zealand and the Pacific Islands, working with major banks and financial institutions to provide payment services for businesses, inbound and local UnionPay cardholders. Prior to his current position, Mr Yang looked after UnionPay business in... more

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John Pastorelli

 Director, Ochre Learning
Workshop: Flocking Great Customer Experiences
Tuesday 12:40pm & 2:40pm

The visitor experience is one that needs to be personalised, individualised and relevant to the visitor. At the same time the experience is not all about the visitor, and need not be delivered in such a way as to support the often touted motto of ‘the customer is always right’ or ‘customer service is about providing... more

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Rebecca King

 Director, Kingthing Marketing
Workshop: How to Lose a Customer in Less than a Second – Getting it Right Online
Tuesday 12:40pm

So your website is not looking great, your competitors have a beautiful website and it ranks higher than yours. Customers complain that they can’t find anything on your site and you are losing bookings. So frustrating, but what do you do about it? Do you start again or work with what you have; do you build your own or... more

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Bill Forrester

 Co-founder, TravAbility
Workshop: Customers Before Compliance – Inclusive and Accessible Tourism
Tuesday 12:40pm

Travel is all about “the experience”, which should ideally be seamless from planning to arrival back home. Unfortunately for people with disabilities, the tourism industry does not always recognise their needs, wants and desires in providing experiences, accommodations and services. Millions of dollars have been spent on... more

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Paula Leishman & Stuart Nettlefold

 
Workshop: In Search of Authenticity - Business Events in Tasmania
Tuesday 12:40pm

This workshop will discuss the role of event managers and the opportunities for tourism operators to tap into the business events market. By tapping into the psyche of event managers, you’ll explore how you can use the notion of ‘authenticity’ to contribute to and create a total business events experience for... more

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Mark Thomas & Hannah Martin

 
Workshop: Working With…and Using…the Media to Your Advantage
Tuesday 2:40pm

The best ideas and products are worthless if they are not seen or heard by anyone other than their inventor. We live in an increasingly competitive world, with all types and sizes of organisation competing for market share and prestige. Your success as a tourism business does not just depend on how well you do what you do... more

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Greg Lehman

 Director, GroundWork Creative Communication
Workshop: Indigenous Tourism in Tasmania - Rising to the Challenge
Tuesday 2:40pm

The demand for quality and authentic Indigenous cultural experiences and products is well-established in Australia. Successfully responding to this demand in a sustainable way in Tasmania has proven to be one of the most resistant challenges for the tourism industry.
The Aboriginal communities’ history... more


Trina Mangels, Simon Stubbs & Andrew Hennessy

 
Workshop: Looking for the Winning Edge?
Tuesday 2:40pm

Are you thinking of entering the 2015 Tasmanian Tourism Awards? Want to know what it takes to win an Australian Tourism Award? At this workshop you will learn about the significant changes that are being implemented nationally for the 2015 Awards program and what this means for the categories that might apply to you... more

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Rachel Argaman

 Chief Executive Officer, TFE Hotels
Keynote - Wednesday 9:00am
A visionary leader who believes in “encouraging the heart”, Rachel is CEO of TFE Hotels (Toga Far East Hotels), including the brands Adina Apartment Hotels, Travelodge Hotels, Rendezvous Hotels, Medina Serviced Apartments, Vibe Hotels and Hotel Kurrajong.
With over 20 years of international experience at executive management level in the tourism and hospitality industry... more

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John Fitzgerald

 Chief Executive Officer, Tourism Tasmania
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

John has had an extensive career in senior executive management positions in the tourism industry in Australia; including CEO at Tourism NT, Chief Operating Officer at the Sustainable Tourism Cooperative Research Centre (STCRC) and CEO Tourism Sunshine Coast, one of Queensland’s major regional tourism... more

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Guy Taylor

 Director - Marketing, Tourism Tasmania
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

Guy has over twenty years’ experience in business strategy and research into decision making. In that time he has contributed to the achievements of a number of Australia’s most successful brands. Before founding the US offices for Blundstone in 1997, Guy was the creator of the ‘Who is James Boag?’ campaign... more

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James Cretan

 Chairman, Tourism Tasmania
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

As chairman of Tourism Tasmania, James Cretan is oversees the agency's strategic direction and plays a significant role in communication with government and industry. James has extensive experience in tourism, business and corporate governance; including time as Deputy Chair of the Tourism Industry Council... more


Simon Currant

 Chairman, Tourism Industry Council Tasmania
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

As well as Chairman of TICT, Simon is a Director of Tourism Tasmania, and over the last thirty years, he has imagined and created some of Tasmania and Australia’s most iconic tourism experiences, including: Cradle Mountain Lodge, Strahan Village, Gordon River Cruises, Franklin Manor, Peppermint Bay and Pumphouse Point... more


Sheralee Davies

 CEO, Wine Tasmania
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

Sheralee Davies moved to Tasmania in early 2010 to take up the position of Wine Tasmania's CEO, attracted by the outstanding quality of wines from the island. She has been working in the wine sector since 1996, when she was involved in the inaugural 'Wine Australia' event, bringing together wine producers... more


Kim Evans

 Secretary, Department of State Growth
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

Kim Evans was appointed Secretary of the Department of State Growth in September 2014. Since April of that year, Kim had responsibility for establishing the new Department, which includes the functions of the former Departments of Infrastructure, Energy and Resources and Economic Development, Tourism and the Arts... more


Peter Mooney

 General Manager, Tasmania Parks and Wildlife Service
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

Starting out as a trainee in the Parks and Wildlife Service, Peter Mooney has over 30 years’ experience in park management. With his leadership, PWS has run a number of innovative programs, delivering environmentally-sustainable solutions on the ground – and involving the tourism industry, local communities... more


John Perry

 Coordinator General, Office of the Coordinator General
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

As Coordinator-General, John’s office is responsible for attracting investment, facilitating major projects and reducing the regulatory burden for business in the state. A native Tasmanian, John co-founded and chaired Tasmanian Leaders for eight years, and was a partner with a large Australasian law firm... more


Luke Martin

 Chief Executive Officer, Tourism Industry Council Tasmania
Towards a Visitor Economy: Product, Sector and Workforce Development
Wednesday 10:50am

Luke grew up in the tourism and hospitality industries, working in his family’s accommodation businesses. In addition, he brings a diverse range of experience from government, corporate and community sectors to his role at TICT. Luke was formerly an advisor to Premiers Jim Bacon and Paul Lennon... more


David Bartlett

 
Everything is Connected, Everything is Changing - Wednesday 1:10pm
How ubiquitous connectivity is changing every business model on the planet – including tourism. About five years ago the number of connected devices on the planet outnumbered the number of people on the planet for the first time. We have reached a state of ubiquitous connectivity, and that alone is driving extraordinary global transformations. Those transformations are... more

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Peter Walker & Todd Henderson

 Directors and Principal Architects, Cumulus Studio
Differentiating Tourism Ventures through Architecture and Design
Wednesday 1:10pm

With more informed and demanding consumers, tourism destinations are needing to rely to a greater extent on a unique identity and/or value proposition to compete in a world market as they are considered against many other potential destinations. There is an opportunity to differentiate Tasmanian as ... more

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Kate Vale

 Managing Director, Spotify (Australia and New Zealand)
To Love Your Customer, Understand What Your Customer Loves - Wednesday 2:10pm
Kate Vale, Managing Director of Australia's leading music streaming service, will explore how understanding the way your customers consume content is central to communicating brand messages and achieving brand love. Hear about the explosion of the Australian streaming economy and best-in-class examples of how the travel and tourism industry are leveraging this new listening experience to... more

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Bill Forrester

 Co-founder, TravAbility
A Customer Focused Approach to Inclusive and Accessible Tourism - Wednesday 2:10pm
We all know that the baby boomer generation represents a major market for Tasmanian tourism businesses, but did you know that 40% of baby boomers are expected to have some form of disability in their retirement? People with a disability are expected to account for 25% of tourism spending in Australia by 2020. People with a disability are present in all sectors of travel and tourism, and they have... more

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Dean Evans

 Founder, Leading Minds Australia
Keynote: The New Rules for Delivering Exceptional Customer Service - Wednesday 3:20pm
Dean Evans is a highly sought after trainer, mentor and coach for emerging leaders in today’s business world. He is well known for creating highly engaged teams and passionate leaders who really make an instant impact. After landing his dream job more than 10 years ago, Dean found out the hard way just how quickly it can all become a nightmare. Juggling the multiple demands of a young family at... more

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Jen Fry

 Manager, Visitor Services Branch, Tasmania Parks and Wildlife Service
Loving your Customer: If I Could Say 1 Thing... - Wednesday 4:10pm
Jen Fry has worked with Tasmania Parks and Wildlife Service(TPWS), Royal Tasmanian Botanical Gardens, Queensland Parks and Wildlife Service, and the Grand River Conservation Authority (Canada). As part of her current role, Manager, Visitor Services Branch with the TPWS, Jen has responsibility for Tourism Facilitation, Community Programs, Visitor Centres and Business Enterprises, Historic Heritage... more


Greg Price

 Managing Director, Jump Tours
Loving your Customer: If I Could Say 1 Thing... - Wednesday 4:10pm
Greg Price is the founder and managing director of youth tour company, Jump Tours. Since 2007, Greg has guided the development of the company from a one-man band to its present operators spread across Tasmania and the Northern Territory. An initial lack of experience in tourism has turned out to be a blessing, as Greg had no attachment to established travel industry procedures... more


Bianca Welsh

 Restaurant Manager & Co-owner, Stillwater & Black Cow Bistro
Loving your Customer: If I Could Say 1 Thing... - Wednesday 4:10pm
Bianca honed her hospitality skills at Stillwater, and now leads the Front of House teams at both Stillwater and Black Cow - as well as being part owner. Having grown up in Launceston, she is passionate about motivating the youth of today and is a frequent public speaker across high schools, colleges, TasTAFE and UTAS on topics such as local opportunities, life skills, and work skills. ... more


Rob Pennicott

 Managing Director, Pennicott Wilderness Journeys
Loving your Customer: If I Could Say 1 Thing... - Wednesday 4:10pm
Rob and his family have been operating Pennicott Wilderness Journeys since 1999. Over its history so far, the company has won many awards including an unprecedented number of Australian Tourism Awards including New Tourism Development, Tourist Attractions, Ecotourism (Hall of Fame), and Excellence in Sustainable Tourism (Hall of Fame); Rob himself was this year awarded the 2014 Australian... more


Chris & Judith Cornish

 Owner-operators, Live History Productions
Loving your Customer: If I Could Say 1 Thing... - Wednesday 4:10pm
Chris and Judith started the business Live History Productions in 2005, and recently finished up ten years of their acclaimed product ‘Louisa’s Walk’, to focus on the growing Her Story (Cascades Female Factory), No Mercy (The Tench) and Take Tea with Harriet (Runnymede) ‘strolling storytelling’ experiences. Chris and Judith are professional actors and storytellers, and have also produced... more


Hannah Gadsby

 Comedian
2015 Innkeepers Tasmania Conference Dinner - Wednesday 7:00pm
Born and raised in Smithon, Hannah Gadsby is an award-winning Australian comedian who thinks quickly and moves slowly. She is sardonic, laconic, and after numerous bone-crunching accidents, bionic. Hannah began her stand-up career in 2006, when she was “discovered” at the Hobart Comedy Festival. Relieved to know she existed, she went on to win the national Raw Comedy final, and then... more



 PROGRAM